At RIZKI MAJU NIAGA ENTERPRISE, we value our customers and aim to make every shopping experience smooth and satisfying.
We understand that sometimes you may need to cancel your order, and we do our best to accommodate your request whenever possible.
🕓 1. Order Cancellation Before Shipping
- Orders can be cancelled within 12 hours of purchase, provided the item has not yet been packed or shipped.
- To cancel, please contact us immediately at
📩 rizkimajuniagaenterprise@gmail.com
Include your Order Number, Name, and Reason for Cancellation. - Once your cancellation request is approved, a full refund will be issued to your original payment method.
🚚 2. Orders Already Shipped
- Once your order has been processed and shipped, it cannot be cancelled.
- You may, however, refer to our Return & Refund Policy if you wish to return your order after receiving it.
💳 3. Refund Process
- Approved cancellations will be refunded within 7–14 working days, depending on your bank or payment provider.
- Refunds will only be made through the original payment method used for purchase.
⚠️ 4. Non-Cancellable Items
Please note that the following cannot be cancelled once the order is confirmed:
- Customized or made-to-order crystal jewelry
- Clearance, promotional, or discounted items
🌿 5. Changes to Orders
If you wish to modify your order (e.g. change item type), please contact us as soon as possible — before shipping.
We’ll do our best to assist, subject to product availability.
💬 Contact Us
If you need assistance with your order or cancellation, feel free to reach out:
📩 Email: rizkimajuniagaenterprise@gmail.com
🌐 Website: www.rizkimaju.shop